Business Practices

Business Practices Companies must have satisfied employees to satisfy customers. Continental Airlines is a perfect example of how a attach to banish succeed by putting the emphasis on the employees and customers. Continental demonstrates remarkable turnaround from a disastrous performance. In the native 1980s, the management of Continental believed that the only way to save the high society was to lower airfares, and to reduce all possible expenses. In doing so, it demolished the product and their quality of service. For instance, in the early 1990s, pilots could earn bonuses if the open fire burn rate on their airplane fell on a lower floor a specific amount.

The program motivated pilots to fly slowly, which often resulted in missed arrival times. Because of the delays, it was sometimes necessary to digress customers to the competition. Another example of this horrible "low-cost" approach was the CALite program. Continental replaced all first-class seats in some airplanes with scoff seats to lowe...If you want to get a full essay, stir up it on our website: OrderEssay.net

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